Return and Refund Policy
Effective Date: October 2024
Return and Refund Policy
At DB Vault, we strive to ensure that our customers are satisfied with their purchases. However, if you encounter an issue with a damaged item, please follow the steps outlined below:
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Contact Us: If you receive a damaged item, please reach out to our customer service team at hello.dbvault@gmail.com within 7 days of receiving your order. Include your order number and a description of the issue.
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Negotiation: Our team will work with you to find a suitable solution. This may involve negotiating a replacement, refund, or other options based on your preference.
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Return Process: If we agree that returning the item is the best solution, you will be responsible for returning the item to us. Please ensure that the item is securely packaged to avoid further damage during the return shipping.
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Refunds: Once we receive the returned item and confirm its condition, we will process your refund or replacement as discussed.
Important Notes
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Non-Returnable Items: Some items may be marked as non-returnable due to health and safety regulations or other reasons. Please check product descriptions for details.
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Shipping Costs: If a return is agreed upon, the cost of return shipping may be the responsibility of the customer. Please discuss this with our team during the negotiation process.
Thank you for understanding our shipping and return policies. If you have any questions or need further assistance, please don't hesitate to contact us!